The Wave Project Shop delivers its online orders via Royal Mail standard delivery, this delivery method takes between 2-4 working days. Delivery within the UK Mainland* is charged at a flat rate of £5 per order, not per item. International shipping is also available to customers and is charged at £10** worldwide.
You have 30 days, to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card within seven days. You will receive the credit shortly after, depending on your card issuer’s policies. Refund shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.
**International shipment costs are influenced by package weight. The £10 international shipping charge is subject to increase once orders reach in excess of three items. Where international shipping costs are more than £10 this will be made clear to you prior to placing your order.
Please note: Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.