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Home/Customer Support/Shipping & Returns

Shipping

The Wave Project Shop delivers its online orders via Royal Mail standard delivery, this delivery method takes between 2-4 working days.  Delivery within the UK Mainland* is charged at a flat rate of £3.50 per order, not per item.  Regrettably, international shipping is currently not available.

Returns

You have 30 days,  to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card within seven days.  You will receive the credit shortly after, depending on your card issuer’s policies.  Refund shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

If you have any questions about our products please get in touch at shop@waveproject.co.uk

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*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

Please note:  Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers.  Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client.  Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt.  We will, however, do what we can to help in cases like these.

The programme is a real motivator for our students.  They look forward to attending and are buzzing with excitement when they return.”

Year 9 Pastoral Team

After completing Beach School I joined The Wave Project Surf Club!

Year 9 Student, Cornwall

The student’s were openly sharing knowledge and understanding with peers when the lesson covered aspects of the curriculum covered during Beach School, such as erosion and geography.

Teacher, Beach School

“Beach School has had a positive and lasting impact on the majority of the pupils who participated.   Improving pupil outcomes reducing antisocial learning behaviours, raising pupil engagement and aspiration.”

Teacher, Beach School

“My son loves the Wave Project and all the guys are absolutely fantastic. He is able to be himself and is accepted for who he is. He could not wait to go surfing every week and showed an excitement. Instead of trying to fit in and be someone he is not. They have fun and the atmosphere and positivity is amazing. The happiest days are with the Wave Project. So thank you, you really do change children’s lives.”

Parent, Cornwall

“The Wave Project has totally inspired my son. It has the right balance of challenge, excitement, relaxation, being part of a group. It also helps with his confidence, mood and sensory difficulties. It ticks all the boxes really. Plus we parents get a bit of a rest, can chat to other parents and have a cup of tea on the beach! He always says being in the sea is where he feels happiest and where his worries all go away…”

Mum, Dorset

Surfing has given my son confidence and self esteem that, as a teenager living with high functioning autism, he never had before. This amazing work should not be underestimated.

Parent, Isle of Wight


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